We are dedicated to giving Indian creators, resellers, and agencies rapid assistance for payments, order refills, API setup, and account issues.
Fastest Resolution: For logged-in users. Tickets are tracked directly against your account and order history.
Average Response: 15m – 2 hours (24/7)
Open Ticket in Panel ›Quick Inquiries & Payment Checks: Instant chat for payment UTR verification, general questions, and urgent escalations.
Active Hours: 10:00 AM – 10:00 PM IST
Chat on WhatsApp ›B2B & Agency Partnerships: Technical integration support for custom panels, child panels, and high-volume wholesale rates.
Documentation & Direct Setup
View API Documentation ›Please fill out the form below with complete information. Providing your exact Order ID or payment UTR helps our technical staff resolve your issue immediately without back-and-forth delays.
We hold our support team to strict response and resolution metrics so you never have to guess when your issue will be addressed:
| Request Type | First Response | Target Resolution |
|---|---|---|
| UPI/Paytm Deposit | Under 15 mins | Instant to 1 hour |
| Order Status Inquiries | Under 30 mins | 1 to 3 hours |
| Refill Execution | Under 1 hour | Within 6 to 24 hours |
| API Key / Technical | Under 2 hours | Same business day |
| General Questions | Under 2 hours | Within 24 hours |
Check these frequent scenarios before waiting on a ticket—most issues can be fixed in 30 seconds:
During peak banking hours, bank servers occasionally delay webhook confirmations. Grab the 12-digit UTR number from your PhonePe/GPay receipt, open a ticket under "Payment Issue", and paste the UTR. Funds are manually verified and credited within minutes.
If an order immediately cancels and returns your INR balance, check: (1) Is the account Public? (2) Did the link format contain typos? (3) Did you change your username while the order was running?
If your service was listed as "Non-Drop with Refill", simply go to your Order History tab and click the green "Refill" button next to the order ID. The system triggers a free top-up automatically.
Log in to your account, click on "Orders" in the top navigation bar. Every transaction shows a distinct numerical ID (e.g., #104829) on the far left column.